This has been the biggest waste of time I have ever experienced - Reading Tutor BookNook Employee Review

1.0
Oct 18, 2022
Recommend
CEO approval
Business outlook

Pros

Nice website with well-designed training modules and prompt contact.

Cons

I have been "employed" with BookNook since June. It is now October and I have yet to get a class or make a dime. What they don't tell you when they hire you is that you have to do background checks in many different states before you can even take on any classes. Through this process, they give you almost no guidance, nor do they keep you up to date on your status unless you write to them and ask about it. I had to go to the police station and get three different fingerprint cards and send them to these different states. I was promised reimbursement for all this and never received it. Once you actually do get cleared, they expect you to sit at their class sign-up portal on special sign-up days and wait until a class pops up. They don't tell you what time classes will be posted so you just have hope you are there at the right time, I guess. It would appear they now have so many tutors that you essentially have to fight over classes. I cannot believe how disorganized and generally unhelpful this company is. The whole experience has been one huge waste of time and effort.

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BookNook Response
3y
We appreciate your review and apologize for the frustration we have caused. Our compliance team is working diligently to continue to find better ways to navigate the various background check requirements that our various school partners have in place for any individuals that interact with their students (in-person or online) to ensure they are in a safe environment. We have recently created Tutor Compliance Office hours that occur 3 times/week and allow you to join an online meeting to get your questions answered in real-time by one of our team members to provide you the assistance needed to complete the background check requirement(s). Details for these meetings can be found in your hiring communications.

Explore other reviews about BookNook

5.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

flexible schedule good support great kids

Cons

not enough classes offered wish there were more

1.0
May 11, 2026
Recommend
CEO approval
Business outlook

Pros

The mission is good and there are good people that care about student growth.

Cons

I am pretty sure this company is barely staying above water. Run if you’re in Sales. They take your opportunities and give them to your colleagues when you’ve worked them. They fire reps before they pay them out and make up stories and find a reason to get rid of you. (I saw it happen to a few people!)They make you inflate your pipeline so that it looks good when they talk to the board. Leadership is so toxic here. You will think the HR lady is nice, but she gets information from you and tells everyone. There’s no set territory so they can move opps around and not pay people. They pit people against one another. 16 people left in the first couple of months I was there. The turnover is insane. The micromanagement was untenable.

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