Pros
The products that Bonterra inherited through the merger are solid and the customer base extensive.
Cons
Customer care is lacking, not because of the customer care teams but because the company has been starved. The knowledge base inside the company is starved. The rounds of layoffs drained the experience. What is left is stretched too thin. Morale is starved. HR's ridiculous incentive plans and the double-speak of "total compensation" is fooling no one. Product vision is absent. With so many existing paths to success trying to bend the customers to a branding exercise instead of unifying the products to build out synergies is silly. It also won't work. Look how well a focus on brand management has turned out for Boeing products. This ship is top heavy and will capsize.