Horrible is an understatement! - Leasing Consultant Bonaventure Employee Review

Thanks for taking the time to give us your feedback. I am sorry that you were disappointed in your experience at Bonaventure. I want you to know that we are actively working on a number of the challenges that you identified. We conduct bi-annual culture surveys because we truly want to improve our company culture. I personally read all 845 comments that our employees provided in the last survey and we have already made significant changes to address the top concerns. First, in the last three weeks, we have added two departments specifically focused on providing more support to our onsite teams. Our Training Team will be working to create a better onboarding experience to help set our employees up for success from their very first day. They'll be providing on-demand training for sites that need some extra help and they're actively working to develop career paths to make sure that we're best utilizing everyone's strengths. We've also added a Triage Team to support teams that need a boost in occupancy or need help on the administrative side. All of these support roles are entirely focused on making sure that our onsite teams get the help that they need to be successful. Second, we're working to improve our communication. I, personally, am trying to do a better job of communicating what success looks like. We're also taking advantage of Google+ as our internal social network. We have about half of our onsite employees active on the site and we're committed to seeing this continue to grow and develop. Finally, we know that work/life balance can be difficult in the multifamily industry. We're an industry that's always "on" because we serve our residents. As such, we have created a work/life balance task force that consists of employees from every position at the onsite level and the corporate level. I plan to be an active participant in this task force to make sure that our employees are able to enjoy their work life and their personal life. We're making positive changes. I appreciate your feedback and I would love to speak with you more about your experience. I can always be reached at lauren.curley@bonaventure.com. Thanks, Lauren Curley Chief Operating Officer