Terrible workplace, avoid at all costs! - Trust and Safety Team Lead Bolt Employee Review

1.0
Aug 18, 2021
Recommend
CEO approval
Business outlook

Pros

MacBook Air Monthly office credit Office snacks

Cons

Misleading workplace where the reality does not match the false promises that one is given during the recruitment process in the following areas: -Flexible working: after starting working it became very clear that working from home is not flexible, it is frowned upon. -Diversity & inclusion: while they love saying that Bolt is a supportive employer of inclusion, this unfortunately does not reflect on the reality. The sense of elitism of Estonians in the company is disturbing, that included few members who aren’t even apologetic for their racist comments. Despite all the complains and making the higher management aware of the situation, they simply shrug it off. -Work/life balance does not exist s the staff are expected to work during antisocial hours/days without any compensation. The attempt to raise and discuss the matter was shut down repeatedly. -The office culture is toxic and made of overworked employees who are pleasant to work but they are too scared to ask for their rights resulting to a backstabbing environment where gossips are encouraged by the managers who run the London office as a strategy to control their staff. -Green mission: another company that brags about being green to the environment where it is simply untrue, it is exactly like Uber only with worse conditions to the drivers.

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Bolt Response
4y
Thanks for sharing your experience, it's sad you see so many negatives. This has been passed further and we will work on improvements.

Explore other reviews about Bolt

5.0
Aug 12, 2025
Recommend
CEO approval
Business outlook

Pros

Supportive and approachable team members, meaningful projects that contributed to real business goals, exposure to cross-functional collaboration, opportunities to work with modern tools and tech, and a strong culture of innovation.

Cons

Pace can be fast for newcomers, limited long-term opportunities for interns, time zones sometimes made coordination challenging.

1.0
Oct 16, 2025
Recommend
CEO approval
Business outlook

Pros

There aren’t many pros anymore. The jobs come from ezcater who hires Bolt and other companies.

Cons

So many cons… Not fully transparent, much like a typical staffing agency that collects a lot and doesn’t want to pay much to the employees. You literally have to hold out until they add bonus after bonus, done in $7 increments, and starting at $19. It appears other drivers have learned to hold out until the offer increases to $30-$45 on average after bonuses are applied. Initially, offers were at least $25 minimum. They claimed the decrease was due to them not getting more jobs. They’ve pushed more jobs out since then, but the starting pay remains low. A customer told me they typically pay $50 for delivery fees and that does not include a driver tip. If a driver is tipped they will not know about it through Bolt. They hired GigSafe for their onboarding process within the past year and they are AWFUL at it. GigSafe sends premature messages saying your account is deactivated when your document (car insurance or motor vehicle report) is about to expire. They have deactivated my account for this same reason once without any notice that they needed an updated document. Customer service at GigSafe is very sensitive and will respond to you in a snarky way. Bolt does not really have customer service. You’re lucky if you can get someone to respond back in a timely manner when there is an issue, like late or missed payments and to add the last-minute bonuses they mention, which are now done EVERY single day…[BONUS ALERT]. You have to pay $20 to another third-party company (YardStik) for a MVR if you do not upload your own. The back and forth contact when issues arise will make you feel like it is a full time job. It’s mainly due to them not having solid processes. VERY supplemental income so have something else lined up for steady pay.

5
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