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Thanks for taking the time to leave your feedback and for your contributions in your time here. We're sorry that you had a bad experience at BOLD.
We've very quickly grown from a small family business to a large multi-functional team and that creates lots of change and sometimes "growing pains." Employee quality of life is a huge priority for us, though. When we've been aware of any staffing gaps we've always addressed them as quickly as we could either by adding roles (usually ahead of revenue) or by bringing on external help on a temporary basis. In fact, our team has tripled in size in just over two years! Most recent hires have been at expert level with 5-15+ years of relevant experience although we still are deliberate about offering entry-level opportunities for candidates seeking to gain experience.
Like any company, we have had some departures along the way (but contrary to your note, this has been far fewer than our additions). Sometimes this is simply because the fit wasn't right for either or both parties or for other reasons that are personal to each team member and often unknown to the broader team. Every departure is a disappointment and we seek to learn from all of them so we can create a better "match" the next time.
We're also disappointed that you didn't see the priority we place on training. Beyond what we do in-house, we've invested heavily in outside training programs and we're proud to have gotten several team members certified in relevant platforms including Shopify, Klaviyo, Google, and more.
Finally, you expressed concern about issues with client "boundaries." This does happen, especially in a young company. There's one situation in particular that you may be referring to with a former large client with whom we've now parted ways. We continue to tighten up how we define our service offering (including in our statements of work) which has made the lines much more clear with new clients.
We wish you the best in your new adventures!
