Still plenty of room for improvement - CSA - Customer Service Associate Bold Penguin Employee Review

2.0
May 15, 2020
Recommend
CEO approval
Business outlook

Pros

- Free Vision and Dental - Friendly employees - Work-life is relaxed - Casual atmosphere - Catered lunch on Mondays - Opportunity to get P&C Insurance License - Solving a need in the Commercial Insurance world

Cons

- They don't offer real PTO/Sick days/Vacation days to the CSA team no matter how long you've worked there. You have the ability to earn something like 2 hours of PTO each month. - Promotions are only based upon favoritism. - Low starting pay - Only leadership's opinions are heard. - CSAs are hardly involved in the company culture. - Since there are no paid sick days, they basically encourage you to come into work sick, otherwise it will count as an "occurrence" against you.

Explore other reviews about Bold Penguin

5.0
Oct 15, 2025
Recommend
CEO approval
Business outlook

Pros

Flexible work schedules, great benefits, good company direction

Cons

Limited options for remote work

1
3.0
May 18, 2026
Recommend
CEO approval
Business outlook

Pros

Good pay and decent work life balance

Cons

Management was unfamiliar with the industry, kind of all over the place with leadership to be honest.

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