3.0
Mar 20, 2015
Current employee, more than 5 years
Boise, ID
Recommend
CEO approval
Business outlook
Pros
Great benefits, great people, and great opportunity outside of customer service.
Cons
Personal growth and promotions are hard to come by unless you are a personal friend of the boss. I worked in customer service for over 6 years, and felt disrespected instead of valued for my insight. Anywhere in the company is wonderful, except CS. HR is useless when making legitimate managerial complaints, and will rarely take the side of the employee. Time-off used to be easy to get, but leadership in customer service changed, so that changed as well.