Great for first time GM's, pay is good but burn out is inevitable. - General Manager Bluestone Lane Employee Review

2.0
May 18, 2026
Recommend
CEO approval
Business outlook

Pros

Good starting pay. Good Benefits for a hospitality role. Up to date with industry trends.

Cons

You'll be overworked, and more than likely burnout. As a GM you're expected to work open to close every day, that's not expressed but if you don't, you'll most likely feel the judgment from upper management. You're almost always understaffed and in a perpetual state of hiring and training. MBR goals are borderline unobtainable, if you miss the numbers the monthly review is awkward, and unfriendly. Zero work life balance, you're always on call. These are normal circumstances in a GM role in hospitality; however, this goes beyond that. HR is based on the west coast so if you're an east coast GM trying to enjoy a dinner with your family or just any form of time away from the job after hours, expect your phone to ring or email to blow up. If you don't respond in a timely manner, then you can count on another layer of communication to flood your inbox or call log by way of your district manager. In my short time with the company I felt I maybe had 2 or 3 true days off. I also felt like I worked there for 2-3 years not 6 months. Favorites are played; I won't go into too much detail but there are golden locations and some not so gold. I could go on and on for another paragraph or two, but I'll drop the cons here.

Explore other reviews about Bluestone Lane

5.0
Jan 13, 2026
Recommend
CEO approval
Business outlook

Pros

Fun, appreciate weekly deposits, great coffee, nice uniform

Cons

Rude customers, expensive, etc, eetc

3.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

Coworkers are great, learning a new skill, promotions are typically done internally so there are opportunities to grow

Cons

Poor management, high turnover rates, understaffed at most locations, pay is low compared to other NYC cafes, store managers are overworked which is then taken out on staff

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