Rapidly declining - Customer Success Manager Blueshift Employee Review

2.0
Sep 14, 2023
Recommend
CEO approval
Business outlook

Pros

- Remote business giving you the chance to focus your day on work and not travel etc. - Friendly team of CSM's and some support/product - Some really nice customers - Good salary

Cons

- Training is poor as a new starter - Leadership don't know how to lead - Too many mixed messages about what to do/not to do - Commission plan was confusing and not good - Some of us made a scape goat and easy lay off through lay offs in early 2023 - Support tickets take forever to be dealt with and the leader of that team never seems to do anything

Explore other reviews about Blueshift

5.0
Dec 20, 2024
Recommend
CEO approval
Business outlook

Pros

Collaborative environment, direct access to C-suite, amazing product, solid support in deals, great benefits

Cons

The company could use a bit more demand-gen.

1
1.0
Jun 25, 2026
Recommend
CEO approval
Business outlook

Pros

Product is fine for basic email and segmentation (emails are sent through Bird and Mailgun) Chief AI Officer is brilliant

Cons

Product is wildly overstated and not a true CDP Executive leadership team is dysfunctional and the CEO has no business running a company CEO has been caught lying to customers about the product's capabilities which has led to an anemic pipeline as the word is out that Blueshift's technology is dated and overstated Not a performance culture but instead one where mediocracy is embraced and the state of the company is in limbo Company was on the block for years seeking a lifeline as their current investors are fed up and refused to invest any further capital before BlueConic acquired them for a song a couple of weeks ago (which they will regret) Messaging is confusing and complicated

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