Clients and gratis are great but corporate is horrible - Sales Associate Bluemercury Employee Review

2.0
Oct 6, 2023
Recommend
CEO approval
Business outlook

Pros

Clients are friendly most of the time and there is food product training and gratis. Pay is ok but without making store goals you don’t get commission.

Cons

I worked there for many years and my pay only increased $2 during that time even though I was the top seller and went above and beyond. Pay is ok but Because they are free standing stores you have to do garbage and stock and clean the toilets and fix the toilets and everything. Pay should be hirer because everyone had to act like a manager. Store managers do nothing to drive the business, there is also a lot of turn over with district or area manager so reporting problems (ie: Managers and other sales associates cursing at you) fall on deaf ears and nothing gets resolved. There were many many times that pay and commissions or SPIFFS were incorrect. This happened so often that once the DM paid me the difference out of his own pocket. There is no HR department so again reporting issues is horrible. You can send an email to a generic email and hope someone gets back to you in a week (no exaggeration). As many stores as they have, their corporate team is too small (the newly created LP department is 1 person) or incompetent to deal with it.

Explore other reviews about Bluemercury

5.0
May 22, 2026
Recommend
CEO approval
Business outlook

Pros

Good work environment great manager occasional gratis and discount

Cons

I really can not think of any

1.0
May 7, 2026
Recommend
CEO approval
Business outlook

Pros

Business hours and get to meet some great clients

Cons

Lack of recognition for hard workers. No pay increase. Some employees are getting paid 30+ an hour at most stores and complain about a couple of cents from pay increase where people like myself is getting paid $10 less with no pay increase. Full time employees will do the most work more than anyone else, including management. Management also receives the most recognition over the employees that do the most work. This company has been bought out by Macy’s so I don’t think they care to hear what employees have to say.

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