Customer Service - Customer Service BlueToad Employee Review

4.0
Sep 16, 2014
Recommend
CEO approval
Business outlook

Pros

Great health benefits Solid culture and core values Smart and hard working team that supports each other Nice office space and fun environment Monthly team outing

Cons

There is not always room to grow, but hard work is rewarded Must support and fit the culture to be successful

Explore other reviews about BlueToad

5.0
Mar 9, 2023
Recommend
CEO approval
Business outlook

Pros

The team is small but efficient. Most of the employees I worked with had been with the organization for some time and had a lot of cohesion. The execs were part of day to day operations and drove the business on a day to day. But day to day did not mean micro managed. I generally felt everyone had a job and worked to move things forward each day.

Cons

Not many that I can think of. There is only so much growth with a business that is efficient with low turn over.

2.0
Oct 27, 2013
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very relaxed culture (shirts, shorts, hats -- all OK) Nice office space -- very open, large desks, nice views and great location Tight-knit and supportive group of co-workers Company invests in fun activities on a routine basis (bowling, movies, pot-lucks, parties, etc) The culture is all around great

Cons

Most of mgmt isn't very forward-thinking The publishing industry is filled with old people unwilling to bend and this company is often filled with young, unqualified people who don't know better. The result is the company often comes off as uninformed No room to grow -- promotions are mostly lateral moves as there is a lack of middle mgmt Senior mgmt is a boy's club that has a tendency to take things personally They hire anyone which leads to lovely situations like: sexual harassment, coworkers coming to work drunk/hungover, coworkers being accused of being high, petty gossiping and "clique" style animosity The pay is really, really low even by FL standards

4
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BlueToad Response
11y
Thank you for the positive comments that you did provide regarding our culture, office, and employees. Upward mobility can be a struggle in any small to mid-size company. We try to provide as much opportunity for our employees as possible. This includes coaching and development, as well as internal career advancement opportunities where appropriate. We are also very receptive to the needs of our employees and often work with them to find the best fit at our company for long-term success. Overall, we have put a lot of energy into organizational health over the last few years. We have developed our executive leadership team and built internal clarity around our mission, vision, and core values. We also have an exceptional group of hard-working employees and a burgeoning middle management team. I am proud of our entire team and our accomplishments over the years in terms of customer satisfaction and retention and overall customer and revenue growth. We are by no means a traditional publishing company. We are instead a technology solutions company in the digital content creation and distribution industry. We have superb, long-standing relationships with many commercial printers and publishers of content (magazines, journals, catalogs, circulars, and documents). I believe our success is centered around our core values, including our desire to maintain honest and transparent relationships with our partners, customers, and employees. People are people and no work environment is perfect. We try to create a rewarding employment opportunity by ensuring that we provide at a minimum fair pay, great culture, and great benefits. Although the minimum wage in Florida is $8.05, no one at our company makes less than $11.00 per hour. If we see employee behavior issues or concerns, we will take reasonable action to address them and provide a good work environment. We do not tolerate any type of harassment in our office, especially sexual harassment. To the extent there were “interpersonal relationship” issues amongst our employees in the past, I believe they have either been addressed long ago or no longer exist. We have built a professional work environment with a solid culture (as you acknowledge in your post), where happiness and family play an important role.
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