Improvement urgently needed - Client Success Manager Block Solutions Employee Review

Hi There Thank you for sharing your thoughts. It’s great to hear the positive parts of review but we are disappointed to hear that your experience wasn’t all that way. I’ll take a careful look at the points you’ve raised to help us improve wherever we can. I thought it might be helpful to add some context to some of your points around remote working. Since we began back in 2006, we’ve always been a business built on trusted relationships and great people. This has stayed a part of us over the years and is a constant thread through all that we do. We believe that the greatest relationships are those invested in with time and presence – being together as a team. That said, like many others we’ve learnt so much about working remotely throughout the pandemic – especially around the positive impact it can have on our wellbeing. We know that each of us has an individual set of needs and circumstance, and that having greater flexibility has allowed us all to take care of those needs in a better way. We believe in that too. What we’ve set out to achieve is a greater balance, one that offers the best of both worlds balancing the flexibility we’ve all come to enjoy with the opportunity for togetherness that being around one brings. That’s why we’ve introduced our Hybrid Working Policy. This is something we discussed openly with our team over many months along with a full and thorough consultation process with those affected. There’s lots of flexibility in there for people to choose the days that best work for them. We know and appreciate hybrid working might not be for everyone, but it is what we believe to be the most fitting to our culture, values and future. Finally, we entirely agree that Client Success is a greatly important part of our company, and always has been. We are well underway with a renewed strategy under new senior leadership, supported by an excellent and growing team. Wishing you all the very best in the future. Block