Strong Growth, High Expectations, and Big Opportunities — But Leadership Gaps Emerging - Customer Success Manager Block Employee Review

5.0
Mar 17, 2026
Recommend
CEO approval
Business outlook

Pros

Competitive compensation, especially with recent retention-driven salary bumps and RSU refreshers • High-impact role with strong visibility across operations, vendor strategy, and leadership • Opportunity to take ownership quickly • Smart, driven colleagues who are collaborative and solutions-oriented • Fast-paced environment that accelerates professional growth

Cons

Leadership instability — recent departures and layoffs have created gaps in direction and continuity • Increased workload without clearly defined role expansion or immediate comp alignment • Reactive decision-making at times, especially during org changes or vendor transitions • Lack of clear career pathing for high performers stepping into expanded responsibilities • Communication can be inconsistent across teams and leadership layers

Explore other reviews about Block

5.0
Jun 28, 2026
Recommend
CEO approval
Business outlook

Pros

Strong eng. culture, although that was partly in decline. Great coworkers.

Cons

Wants to feels like a startup, but functions like big corp.

5.0
Sep 26, 2015
Recommend
CEO approval
Business outlook

Pros

Lots of benefits. Gym, free food, showers, Close to transit Good food Good software practices Is this twenty words yet

Cons

I would say that there aren't any cons really. I'm just trying to fill this space with 20 words

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