BlackBox - Service Desk Lead Black Box Employee Review

3.0
Mar 26, 2021
Recommend
CEO approval
Business outlook

Pros

Very flexible with PTO and time off requests

Cons

No room for growth, or raises

avatar
Black Box Response
5y
I appreciate your feedback and am glad you have enjoyed the PTO and flexibility. We have prioritized career pathing and advancement so you will see more on that in the coming months. This is a top priority for me as the CHRO. Our annual merit process will begin soon as well. Thanks again for your feedback!

Explore other reviews about Black Box

5.0
May 14, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Dynamic work environment and outstanding leadership

Cons

nothing that i can think of

1.0
May 22, 2026
Recommend
CEO approval
Business outlook

Pros

The data center work itself was interesting and there were opportunities to gain exposure to large-scale projects. Some coworkers on-site were supportive and hardworking.

Cons

Leadership and communication were extremely inconsistent. There was little structure, minimal training, and employees often felt like they were expected to figure things out on their own without proper support or mentorship. Workloads and expectations changed constantly depending on who you spoke to. The company talks about growth, but many employees are underutilized or not actually developed professionally. It often felt more reactive than organized, especially from upper management. Decisions were made with very little transparency, and morale suffered because of it. There was also a noticeable disconnect between corporate leadership and the realities of what was happening on-site. Many employees felt expendable rather than valued.

2
See reviews by: Helpful|Rating|Date|All