Salary - Customer Support Specialist Bitly Employee Review

4.0
Jan 8, 2026
Recommend
CEO approval
Business outlook

Pros

Good teammates and a positive environment. Fully remote.

Cons

The onboarding process could be improved. Communication from senior management is unclear, and the messaging feels overly corporate without conveying meaningful information.

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Bitly Response
4mo
Thank you so much for taking the time to share your experience at Bitly. We truly appreciate your thoughtful and honest feedback around internal communication—this is something we’re actively working to improve, and your perspective is helpful. If you're open to continuing the conversation, we’d love the opportunity to learn more. We’re also really glad to hear you enjoyed working with your teammates, felt supported by the environment, and valued our fully remote setup. - The Bitly Team

Explore other reviews about Bitly

5.0
Feb 1, 2026
Recommend
CEO approval
Business outlook

Pros

Mentors were super helpful and friendly

Cons

This role was sadly remote

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Bitly Response
3mo
Thank you so much for taking the time to share your experience! We’re glad to hear you have great mentors and that your internship is a meaningful experience. We hope it provides a strong foundation on your career journey. We appreciate you sharing your thoughts and are always here to listen. — The Bitly People Team
4.0
Apr 15, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The pay is great and most people are great

Cons

Lack of mobility and leadership issues

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Bitly Response
1mo
Thank you for taking the time to share your feedback and for being part of Bitly for these past 3 years. We’re glad to hear that you value the people here and feel positively about compensation. We also appreciate your feedback about mobility and leadership. Feedback helps us improve, and if you are open to it, we would love to continue the conversation about what we can do to improve your experience. Thank you again for sharing your perspective. — The Bitly People Team
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