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Birch Communications

Acquired by Fusion Connect

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Acquisition Nightmare (of Cbeyond) - IT Analyst Birch Communications Employee Review

1.0
Aug 5, 2014
Recommend
CEO approval
Business outlook

Pros

Can't think of many right now. Still working through the acquisition, so some benefits may present themselves in due time, at which I will revise this review. They haven't taken the company gym away (yet?), so that's a plus.

Cons

Company focus is on the bottom line (maximizing profit margins). No culture of innovation or promotion of healthy work-life balance. Financial processes in complete disarray. Systems integration work hastened by firm deadlines with no connection to reality - result: Service degradation for customers. Day 1 of the acquisition there was an immediate implementation of a strict dress code and office orderliness policy (one chair/desk unless manager, limit to personal items and food at desk, etc). Many pieces of equipment core to everyday business activities were rudely and hastily revoked - all whiteboards removed from all departments except engineering. Nice chairs switched out for cheaper, more uncomfortable ones over the weekend. Seemingly no merit to these activities other than to establish dominance and promote hostile work environment (who knows what will be snatched next). HR policy for following layoffs truly unprofessional and many errors were made. Hundreds of people kicked out the door with no warning. New senior leadership afterwards asking to work with groups that were completely decimated.. No connection or understanding established before these kind of big decisions were made - general disconnection with this senior leadership and they have little experience outside of Birch.

Explore other reviews about Birch Communications

5.0
Nov 1, 2017
Recommend
CEO approval
Business outlook

Pros

Excellent customer service, clear and clean call quality

Cons

Non to report at this time

4.0
Jan 19, 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There is an excellent work/life balance with more PTO/paid holidays than I have had at previous companies. My supervisor and team are very easy to work with, are understanding, and are great to bounce ideas off each other. Very positive work environment, where everyone pulls their weight. The executives are real people who can be emailed with questions, concerns and who are just generally “present” and not people the employees never see or don’t have access to reach. Goals for the company are made transparent. We have a quarterly town hall meeting where the CEO summarizes the ups and downs of the last quarter and keeps us up to date on where we are as far as reaching our goals. Birch promotes from within, as I have seen numerous employees get promoted. It seems like there have been monthly team building exercises/fun events such as a carnival in the fall, customer service week with lunch for the entire company provided, a buffet of desserts before the Christmas holidays, potlucks for any/every holiday, and various breakfasts and lunches provided. Love that Birch has recycling containers throughout the building!

Cons

There is a small cafe that serves breakfast and lunch, but the food is not the best and the selection is limited. I would recommend bringing your own breakfast/lunch/snacks! Office supplies are limited and I have brought several things from home.

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