Nice people but what the company presented itself as is far from reality - Savings Consultant Bionic Employee Review

2.0
Jul 14, 2015
Recommend
CEO approval
Business outlook

Pros

Everyone is very friendly very good atmosphere Kept busy but not overworked Bonuses

Cons

Insufficient training considering the pressure they put on you and how strict they are. Don't trust staff - every break a timer comes up on your computer I have seen people come back 1 minute late from lunch and get into trouble. And are not understanding if you get sick or miss your train etc. High turn over of staff - constantly put up sales target every week even if you didn't reach last weeks one. The extra "training" you get if your not doing well isn't anywhere enough it's a 5-10 minute chat in another room with sometimes 2 other people besides you. Encourage some dodgy sales tactics- recommending an energy retailer over a cheaper offer because the company is paid more (bigger commission to you but found this misleading to customers) Won't pay you your commissions if you don't hit 70% of your target and lose a % of your bonuses if you misread script etc.

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Bionic Response
10y
Thank you for your feedback – we are pleased to hear you found everyone to be friendly and you enjoyed the atmosphere. We are sorry to hear you didn’t feel you were provided with enough training, as we now have an increased focus on training following the launch of our expertise plan. We do not favour one energy retailer over the other as all agents receive the same commission regardless of which supplier they are switched to following our service. We work hard to ensure that the opposite of your feedback is true so it's very disappointing to read.

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5.0
Apr 14, 2025
Recommend
CEO approval
Business outlook

Pros

Lots of knowledge and kindness all over the place

Cons

Lacks of appreciation but kinder

3.0
Apr 1, 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good & friendly team, lots of prizes to be won for good sales and hard work (food outings at the pub, iPad's etc)

Cons

Very strict and not much freedom when it comes to break times (have to be there exactly on time or you get punished), no phones until it's break time and etc.

2
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Bionic Response
10y
Thank you for your feedback - we're glad to hear you enjoyed the incentives we run. As a fast paced company we do work hard during work hours, but like to ensure this is rewarded with many benefits and incentives. If you wish to discuss this in more detail please do give me a call on 0207 654 8786.
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