Pros
We help people, and that is a pro. With every minute there is a person on the other line, and we aren’t selling anything. We are just supporting nurses to help them care for their patients. We work from home, and the company supplies us with all of the tech and equipment to preform our duties.
Cons
The work from home atmosphere is draining; no team building, no office comradery, no office friendships. You can try but you don’t even know what they look like in real life. It’s just a grind,day in day out. The reward is - you have a reliable job. There are as many supervisors on every day as call takers, and there is some micromanagement. This is a call center with incoming calls. Depending on your shift worked you will get non stop calls, and there is other work you must balance that with. There is pressure. Working full time from home isn’t so easy, as people believe it to be. This is not remote. It is fully work in home office. There is not a lot of room for growth.