Binance

Customer service - Customer Support Representative Binance Employee Review

1.0

Feb 11, 2025

Recommend

CEO approval

Business outlook

Pros

Medical Insurance and Bonus according performance but if there's 250 agents only the top gets, which is really something not to look forward to.

Cons

Overworked chats, Managers are allowed to fire for no reason. No meetings with HR is kept so you can at least ask the reason for termination. Your shifts changes without prior notice and each month it's different. They work for the Binance customers but employees are treated like a number. There rating systems is bad. You need to perform to work and work to get 25 positive ratings to get 1 negative away. When we all know if someone contacts customer support they are always mad or has a problem.

Binance Response

Thank you for taking the time to share your experience. While it’s disappointing to hear that your time at Binance didn’t meet expectations, we appreciate your honesty and the level of detail in your feedback. We take concerns around communication, performance processes, and employee treatment seriously. Input like this is valuable as we continue to examine how we operate and how we can improve the employee experience across teams. Wishing you all the best moving forward.

Customer service - Customer Support Representative Binance Employee Review

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