Friendly environment but chaotic training leads to dismissal - CX support specialist Bilt Rewards Employee Review

1.0
May 28, 2026
Recommend
CEO approval
Business outlook

Pros

Friendly environment, great benefits package.

Cons

I was hired as a customer service representative with Bilt and was only employed for two weeks before I was fired due to the L&D individuals that led the training, lied and said that I was not engaged enough and felt to tell me and others that the practice test during training really does count towards whether or not they wanna keep you on the team. The training is all over the place, they expect you to know the entire product and under four weeks and bombard you with countless information. It was not a great experience. I would highly never recommend this company to anyone. The only good thing about this experience was going to New York City for training. Other than that I would not recommend this company to anyone that seeking employment.

Explore other reviews about Bilt Rewards

5.0
Jun 4, 2026
Recommend
CEO approval
Business outlook

Pros

Incredible experience and intelligent people. Well paid for your time as an intern. High emphasis on building your future career as an intern; very interested to develop your future success and career growth.

Cons

Still has a start-up feel (not a negative!), which sometimes means that intern programming felt in the early stages of organization.

1.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

You can learn a lot, that's it.

Cons

- Where do I even begin. - Terrible leadership, absolutely no one has your back here. - All the company cares about is squeezing out profit, people are nothing more than numbers. - The CEO lacks the basic leadership skills needed to run a company. - Managers dump their stress on employees. - You'd think leadership was making millions from the way it acts, which only highlights how little it actually makes. - There is no empathy or humanity anywhere. - There is no support for exhausted personnel, no work life balance, and no trust. - There is little to no room for promotion or growth, and the salary is so low it feels insulting. - When you complain about being forced to work on your days off, you're treated like you're incompetent and unreliable. - The mistreatment is so relentless, you start questioning your abilities and self worth. - If you care about your career, stay as far away from this place as possible.

1
See reviews by: Helpful|Rating|Date|All