A lesson in what not to do - Sales Billtrust Employee Review

1.0
Aug 19, 2024
Recommend
CEO approval
Business outlook

Pros

Not all of the good employees/people are gone yet but they will be soon. Critical tribal knowledge is getting thinner and thinner. Only Pro I can think of.

Cons

CEO "seems" like a nice guy but can only serve as a leadership puppet to the PE firm. Senior people left are only there to serve their own interests, not the employees. Very, very few people have an equity stake when the PE firm sells Billtrust. That value decreases everyday as does anyone's security at Billtrust. As said by others, people being walked out about every day. Sales are extremely soft, Tech Debt multiplies, Product years behind, Professional Services fees too high to sell, Support internally and externally being off shored more and more. Raises, bonuses, and commissions continue to decrease. PE firm wants to sell a "profitable" company but apparently can only lay people off to attempt achieving that and decreasing the survivors pay while expecting more from them. Yes, we hear the agonizing coach speak in about every company update call. The CFO is trying hard to spin the bad news for employees by distracting the audience with Dad jokes. HR is a disaster and always has been. Never seen such uncaring and elusive "Human Resources". Problem lives at the top and flows down. Company values are lipstick on a pig. And Open PTO just means you never earn it so they do not have to pay it out when you quit or get fired. Most are afraid to take any in the current environment. CEO and PE seem to think they just need more salespeople when in fact the many good salespeople are starving through lack of leads and business development. The thinking seems quite elementary in those supposedly "driving" the company. Senior people are hired and fired at an alarming rate. Q4 is going to be brutal. Someone didn't do their homework.

Explore other reviews about Billtrust

5.0
Jun 9, 2026
Recommend
CEO approval
Business outlook

Pros

Ownership and drive are rewarded

Cons

Lots of org changes after PE camein

2.0
Jul 2, 2026
Recommend
CEO approval
Business outlook

Pros

Good payment platform for mid-market companies

Cons

If you’re an experienced sales rep, avoid this company. They’ve gone through multiple structural changes over the last year, and another one appears to be coming soon. The PE firm already cleaned house across leadership and brought in a brand new executive team with little to no experience selling accounting software. The organization feels extremely disorganized. Expect heavy micromanagement through tools like Gong and Force Management training. AEs are treated more like glorified BDRs, while SEs control most of the sales cycle. Even getting deals approved internally is painful, with layers of unnecessary approvals slowing everything down. Hardly anyone on the net new logo team made quota last year, and this year appears to be trending the same way. Territories are divided using poor Salesforce data. Out of roughly 250 assigned accounts, maybe 30 actually fit the ICP. Training is practically nonexistent after they let go of most of the training staff, and marketing is ineffective. The one positive I’ll give Billtrust is that the product itself is solid. However, implementation costs can be absurd, sometimes costing more than the subscription fees themselves.

3
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