Employee and America Last - Software Engineer Billtrust Employee Review

1.0
Mar 7, 2024
Recommend
CEO approval
Business outlook

Pros

The company offers a wonderful PTO Policy.

Cons

The company continues to go down the route of PROFIT PROFIT PROFIT. The CEO himself mentioned how we need to work HARDER and do everything in our power to turn this job into our second home. Our profits continue to go up, along with our daily job demands. The amount of pay does not follow the same structure - This year alone (2024), we've seen an average of a 2% salary increase all across the entire company. The only ones exempt from this are senior-level management +. They also changed our Yearly Bonus - It's now more difficult to obtain, and any NON-MANAGEMENT employee is capped at a 5% bonus, while Management + can get an increase in their bonus pay out. The people who clearly don't need the extra money are the ones who get the extra money. They also continue to discuss offshoring a majority of positions in the company - Software Engineers, low level management, Analysts, Product Support. Not only does this (and has) introduced massive security risks, but also takes away from American jobs. The company continues to strive at profit at all costs, in preparation to be sold in the next 5 years. They don't care that they'll be setting the buyer up for failure - As long as we look good now. This is NOT A CAREER. Your position will NOT be available in a couple years. There is absolutely no longevity for anyone in the company. Salary does not increase at a competitive rate. Benefits continue to be notched down slowly.

Explore other reviews about Billtrust

5.0
Jun 9, 2026
Recommend
CEO approval
Business outlook

Pros

Ownership and drive are rewarded

Cons

Lots of org changes after PE camein

2.0
Jul 2, 2026
Recommend
CEO approval
Business outlook

Pros

Good payment platform for mid-market companies

Cons

If you’re an experienced sales rep, avoid this company. They’ve gone through multiple structural changes over the last year, and another one appears to be coming soon. The PE firm already cleaned house across leadership and brought in a brand new executive team with little to no experience selling accounting software. The organization feels extremely disorganized. Expect heavy micromanagement through tools like Gong and Force Management training. AEs are treated more like glorified BDRs, while SEs control most of the sales cycle. Even getting deals approved internally is painful, with layers of unnecessary approvals slowing everything down. Hardly anyone on the net new logo team made quota last year, and this year appears to be trending the same way. Territories are divided using poor Salesforce data. Out of roughly 250 assigned accounts, maybe 30 actually fit the ICP. Training is practically nonexistent after they let go of most of the training staff, and marketing is ineffective. The one positive I’ll give Billtrust is that the product itself is solid. However, implementation costs can be absurd, sometimes costing more than the subscription fees themselves.

2
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