Almost, but not quite... - Anonymous employee Billtrust Employee Review

3.0
Jun 14, 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Huge company growth, good pay, good location, lots to do. A strong small group of good people. Still holding onto a lot of the small company charm (BBQ's, game room, college banners). Some good new executive talent like the EVP of Business Dev and the newly minted EVP of CS are what management should look like. Good culture (for now but not for long). Positive slogans. It's a job and it pays.

Cons

CEO is too heavily involved in the day-to-day development direction. Senior executive IT leadership supports demeaning behavior toward women, emotional outbursts, and providing no real leadership or direction. Lots of shooting from the hip reactions to very solvable problems. Very amateur hour. Many many layers of bureaucracy. Development direction changes focus and direction faster than a squirrel and gets beaten on like roadkill. We sit on top of one another in open "bullpens". QA barely exists. HR is terrifying and often inappropriately vulgar. Blame is the game in the company. No corporate vision for the long term.

Explore other reviews about Billtrust

5.0
Jun 9, 2026
Recommend
CEO approval
Business outlook

Pros

Ownership and drive are rewarded

Cons

Lots of org changes after PE camein

2.0
Jul 2, 2026
Recommend
CEO approval
Business outlook

Pros

Good payment platform for mid-market companies

Cons

If you’re an experienced sales rep, avoid this company. They’ve gone through multiple structural changes over the last year, and another one appears to be coming soon. The PE firm already cleaned house across leadership and brought in a brand new executive team with little to no experience selling accounting software. The organization feels extremely disorganized. Expect heavy micromanagement through tools like Gong and Force Management training. AEs are treated more like glorified BDRs, while SEs control most of the sales cycle. Even getting deals approved internally is painful, with layers of unnecessary approvals slowing everything down. Hardly anyone on the net new logo team made quota last year, and this year appears to be trending the same way. Territories are divided using poor Salesforce data. Out of roughly 250 assigned accounts, maybe 30 actually fit the ICP. Training is practically nonexistent after they let go of most of the training staff, and marketing is ineffective. The one positive I’ll give Billtrust is that the product itself is solid. However, implementation costs can be absurd, sometimes costing more than the subscription fees themselves.

3
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