employer cover photo
employer logo

Great company and people, but lacks a clear vision forward - Content Marketing Manager BigCommerce Employee Review

3.0
Mar 13, 2024
Recommend
CEO approval
Business outlook

Pros

The best part about BigCommerce are the people. They hire the best people who not only care about their jobs, but the people they’re working with. I’ve never worked with a more kind, caring, fun group of people before.

Cons

Benefits are well below average for industry. Every six months the company has to completely flip and have a new direction. There is little communication from the ones making these decisions how new goals will be achieved, or what they even are. Metrics for success are a moving target. Even when goals are hit and metrics are met, layoffs happen, sending mixed messages to remaining team.

avatar
BigCommerce Response
2y
Thank you for taking the time to provide feedback. In order from us to learn more about your experience and how we can improve, please reach out to your HRBP.

Explore other reviews about BigCommerce

5.0
Jun 4, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There is a lot of new leadership breathing newness into the company. There is a rebrand on the horizon, different focuses and positioning, complimentary portfolio products, brilliant staff, new company values and more.

Cons

There has been a ton of change and while the new leadership is great, they are still getting their touch on things. This isn't all so much a con in general as it is to absorb, communicate, explain and soak in.

1
avatar
BigCommerce Response
1y
Thank you for taking the time to provide feedback! We appreciate your input and are happy to hear you’re enjoying your experience here. If you have any further feedback to share, please feel free to email us at ta@bigcommerce.com or reach out to your HRBP.
4.0
Feb 21, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- BC hires great people - Is finally focusing on the product and its ideal customer rather than trying to be a product that it isn't. - Supportive culture - Good work life balance - Senior and Director leadership is caring and supportive - Really positive outlook for the product

Cons

- Has cut 10% of staff every year for the last 3 years and last year they cut most of their top performers that brought in the most revenue - No 401k match (although they may now) - Lower pay than most tech companies for the same roles - Either BC has the right people in place or they have the right direction to work in with the right leadership but never both - If you are remote, you aren't invited to the office much even for kick offs or planning. So you will feel a bit secluded. - Not much room for career growth as they keep cutting people

1
avatar
BigCommerce Response
1y
Thank you for taking the time to provide feedback! We appreciate your input and are happy to hear you enjoyed your experience here. If you have any further feedback to share please feel free to email us at ta@bigcommerce.com.
See reviews by: Helpful|Rating|Date|All