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Bad but not the worst - Anonymous employee BigCommerce Employee Review

2.0
May 30, 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- the people - can be shiny as an intro corporate job - some work life balance - basic insurances (health, dental, eye, life) etc. - pto (not unlimited if hourly), paid "holidays", remote, 56 hours of sick time per year

Cons

- the nepotism and favoritism seems rampant (in not just people, but with certain teams in other departments) - Extremely traumatic and bad for mental health. Low morale. The people who have been with BigCommerce for a long time are jaded and numb and unfulfilled, complacent. - lack of proper training and being able to have dedicated time to keep up to date on new things - lack of career growth and lack of communication and attention from direct management - new things that we have little to no notice of and having to deal with consequences - You may work each or most holidays due to "coverage" if holiday is during your normal work shift. Extra unlucky = also, permanent schedules with evening and partial/entire weekends - attendance policy is extremely strict for hourly employees - processes and policies are not fitting of a company post IPO as a lot of processes and policies have not been updated to modernize with not just the times but for the growing and changing situation of the company from startup to IPO and profitability. - doesn't seem like there's any initiative or plan with any short term foresight and everything is a reaction (which Emphasizes how out of touch leadership is and how there is a lack of communication between teams in decisions that impact others)

Explore other reviews about BigCommerce

5.0
Jun 4, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There is a lot of new leadership breathing newness into the company. There is a rebrand on the horizon, different focuses and positioning, complimentary portfolio products, brilliant staff, new company values and more.

Cons

There has been a ton of change and while the new leadership is great, they are still getting their touch on things. This isn't all so much a con in general as it is to absorb, communicate, explain and soak in.

1
avatar
BigCommerce Response
1y
Thank you for taking the time to provide feedback! We appreciate your input and are happy to hear you’re enjoying your experience here. If you have any further feedback to share, please feel free to email us at ta@bigcommerce.com or reach out to your HRBP.
4.0
Feb 21, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- BC hires great people - Is finally focusing on the product and its ideal customer rather than trying to be a product that it isn't. - Supportive culture - Good work life balance - Senior and Director leadership is caring and supportive - Really positive outlook for the product

Cons

- Has cut 10% of staff every year for the last 3 years and last year they cut most of their top performers that brought in the most revenue - No 401k match (although they may now) - Lower pay than most tech companies for the same roles - Either BC has the right people in place or they have the right direction to work in with the right leadership but never both - If you are remote, you aren't invited to the office much even for kick offs or planning. So you will feel a bit secluded. - Not much room for career growth as they keep cutting people

1
avatar
BigCommerce Response
1y
Thank you for taking the time to provide feedback! We appreciate your input and are happy to hear you enjoyed your experience here. If you have any further feedback to share please feel free to email us at ta@bigcommerce.com.
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