Good people. Low pay. Toxic. - Anonymous employee BigCommerce Employee Review

Thank you for sharing your experience and we’re sorry that your outlook of BigCommerce has changed over time. Over the last few years we have seen incredible growth as a company, and that comes with growing pains and continual change in processes. One such change is in our current performance review process. While we are vetting new tools to aid in employee reviews, we are taking a more fluid approach so our teams can conduct reviews when best fit for the team’s and employee’s needs. Even after that tool launches however, we believe real time feedback from an employee’s manager and project team members is the most important part of learning and growing - even more than a formal review “write-up.” Regardless of our new or old formal performance review process, employee performance is calibrated within the organization twice a year and all employees’ salaries are reviewed at least once a year to ensure their pay reflects market data and performance. We employ a pay for performance philosophy, and have many talented employees, so it may be that not every employee receives a raise on every cycle. We understand pay is a large incentive for many, and hope that the overall pay, benefits, personal impact on meaningful work and career growth provides our employees with an opportunity at BigCommerce they wouldn’t find anywhere else.