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What started out promising eventually turned toxic - Anonymous employee BigCommerce Employee Review

1.0
Apr 10, 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

-New equipment -catered lunches, snacks, drinks -company happy hours, team outings, -Good, growing company outlook -ecommerce is a booming industry

Cons

-No 401k matching -No raises or bonuses -Very long commute -Endless meetings involving way more people than necessary. Meetings were consistently made with a 10-minute heads up, had missing invites, and sometimes not made until it’s too late. -Unrealistic asks from C-suite that set the team up for failure. -Leads that think they can do no wrong and are the first ones to fingerpoint, even if the onus falls on them. Leads were completely incapable of taking accountability. -Toxic environment so political to the point where it affects performance and team morale. -Favoritism galore and "boys club" environment -Unlimited PTO was far from unlimited. PTO was locked for several months at a time, and usually frowned upon to take time off or work from home when needed. -Department heads hired and promoted their friends and people who have been there longer, regardless of the relevant experience or leadership skills -Middle management is unwilling to listen to employees, any issues or concerns were minimized and typically dismissed, ignored, or tabled. -Uncomfortability voicing issues with management when they arose, leads would talk amongst themselves and passive aggressively retaliate, which led to more of a team divide and lack of trust. -Consistently told to ‘act happier’ and ‘smile more’. Even bizarre notes about typing frequency and breathing volumes were brought up in 1:1s. -Middle management blames individual team members for overall low team morale. -Extreme lack of career growth. -1:1’s were consistently a list of what you did wrong, nothing positive, and no actionable solutions or ideas to help move forward. -Management and HR practices unethical, mentally-damaging processes of letting employees go, the process itself goes against the "act with fairness and integrity" core company values. Seems like HR is not on the employees side. HR is located on a different side of the country and is also unresponsive until it’s too late.

Explore other reviews about BigCommerce

5.0
Jun 4, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There is a lot of new leadership breathing newness into the company. There is a rebrand on the horizon, different focuses and positioning, complimentary portfolio products, brilliant staff, new company values and more.

Cons

There has been a ton of change and while the new leadership is great, they are still getting their touch on things. This isn't all so much a con in general as it is to absorb, communicate, explain and soak in.

1
avatar
BigCommerce Response
1y
Thank you for taking the time to provide feedback! We appreciate your input and are happy to hear you’re enjoying your experience here. If you have any further feedback to share, please feel free to email us at ta@bigcommerce.com or reach out to your HRBP.
4.0
Feb 21, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- BC hires great people - Is finally focusing on the product and its ideal customer rather than trying to be a product that it isn't. - Supportive culture - Good work life balance - Senior and Director leadership is caring and supportive - Really positive outlook for the product

Cons

- Has cut 10% of staff every year for the last 3 years and last year they cut most of their top performers that brought in the most revenue - No 401k match (although they may now) - Lower pay than most tech companies for the same roles - Either BC has the right people in place or they have the right direction to work in with the right leadership but never both - If you are remote, you aren't invited to the office much even for kick offs or planning. So you will feel a bit secluded. - Not much room for career growth as they keep cutting people

1
avatar
BigCommerce Response
1y
Thank you for taking the time to provide feedback! We appreciate your input and are happy to hear you enjoyed your experience here. If you have any further feedback to share please feel free to email us at ta@bigcommerce.com.
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