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Excellent Company - Technical Support Ninja BigCommerce Employee Review

5.0
May 4, 2017
Recommend
CEO approval
Business outlook

Pros

There are so many, but here are some of the ones that specifically drew me to BigCommerce: - The culture. The people here are so amazing to work with. Everyone is happy to be here and happy to help with any questions or concerns. It's really refreshing. - The benefits. There are a lot of benefits you get just by being an employee, and then the medical/dental/vision insurance is well priced and covers quite a bit. - The management. This could be classified under culture as well, but being able to meet your entire management team on your first day, instead of just being stuck in a room with a trainer is really nice. I appreciated the fact that they took the time to make sure that we got to know everyone from facilities and management within our training period.

Cons

-Shift scheduling is a little weird, and they are 24/7 which means there is a possibility that you'll have the overnight shift. But, they do ask you if you are available for it when you get hired, and they won't put you on it if you say no.

Explore other reviews about BigCommerce

5.0
Jun 4, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There is a lot of new leadership breathing newness into the company. There is a rebrand on the horizon, different focuses and positioning, complimentary portfolio products, brilliant staff, new company values and more.

Cons

There has been a ton of change and while the new leadership is great, they are still getting their touch on things. This isn't all so much a con in general as it is to absorb, communicate, explain and soak in.

1
avatar
BigCommerce Response
1y
Thank you for taking the time to provide feedback! We appreciate your input and are happy to hear you’re enjoying your experience here. If you have any further feedback to share, please feel free to email us at ta@bigcommerce.com or reach out to your HRBP.
4.0
Feb 21, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- BC hires great people - Is finally focusing on the product and its ideal customer rather than trying to be a product that it isn't. - Supportive culture - Good work life balance - Senior and Director leadership is caring and supportive - Really positive outlook for the product

Cons

- Has cut 10% of staff every year for the last 3 years and last year they cut most of their top performers that brought in the most revenue - No 401k match (although they may now) - Lower pay than most tech companies for the same roles - Either BC has the right people in place or they have the right direction to work in with the right leadership but never both - If you are remote, you aren't invited to the office much even for kick offs or planning. So you will feel a bit secluded. - Not much room for career growth as they keep cutting people

1
avatar
BigCommerce Response
1y
Thank you for taking the time to provide feedback! We appreciate your input and are happy to hear you enjoyed your experience here. If you have any further feedback to share please feel free to email us at ta@bigcommerce.com.
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