Pros
The owner created a flagship product that many parents love. The staff of mostly contractors or part-timers are fellow moms who can identify with the customers and provide good service and interesting “freebie” printables and activities to parents who can’t afford the journals. I developed real friendships with some of them. We were able to complete a couple of projects that I will always be proud of. Work from home (but on call 24/7).
Cons
This is a stressful, stressful, stressful, toxic and dysfunctional place to work run by an owner who rules by bullying and belittling you. Everyone gets a “manager” title but nobody gets any autonomy or authority to be effective. Everyone reports directly to the owner; and you will feel “owned”. She constantly wants to start new schemes she’s seen on social media that are based on other people’s ideas. And she has a habit of rejecting ideas that come from team members but then presents them as her original ideas later. There is constant pressure to take on more and more work than you were hired to do, but without added support or compensation, with multiple projects overlapping due to her unrealistic scheduling. When she does turn her attention to things, she criticizes and degrades the efforts that have been made by the “managers”. There are no “departments” despite attempts to organize among the team. The owner is paranoid about team members speaking freely to each other so she shuts down any communication that she’s not part of and also shuts down suggestions for improving things and berates the people making the suggestions. She will not delegate or relinquish control of anything so everything gets derailed or stalled because she won’t respond or “approve” things when needed and then blames others for it not getting done. This company is run out of the owner’s apartment and it operates like it. There is no Human Resources person or department and there is no IT person or department. She insists on using a messenger app for everything but won’t upgrade for the team to find anything on it. Unfortunately, there is nothing “growth mindset” about this company even though it sells growth mindset journals. Many “team” members suffer from physical illness over the stress and are afraid to say anything. Some of us were able to practice self-care and quit.