Strong company name but poor leadership trustworthiness - Customer Service Big Ass Fans Employee Review

1.0
Jul 7, 2026
Recommend
CEO approval
Business outlook

Pros

One of the only large employers in lexington that carries a weight with the name.

Cons

Leadership is wishy washy and HR leader talks about employees behind their back and shares to other employees whe complains are made. CEO is a friend hirer who does not really know what they are doing, never know what personality you are going to get

Explore other reviews about Big Ass Fans

1.0
Mar 1, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The brand is amazing and you can see remnants of fun that used to make this place unique like the beer fridge and minimal hierarchy. They have decent time off when shutdowns are included.

Cons

The current CEO waffles between crying in town halls to screaming at teams in morning stand up meetings then sending emails about how various people and teams are the best she has ever worked with. You never know which mood you will get. Sales goals are not achievable and layoffs are frequent. Long-time employees avoid promotion because they want to survive so they have to keep bringing in outside management and then they either fire them or they leave often in under a year.

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