Pros
This is a great place to work if you are joining a more junior engineering or developer role on the Engineering side. Most of the positive reviews on here seem to be from people in such roles. The product is great and serves a great mission and you will work on interesting projects and technology while learning a lot. The leadership on the Engineering side is also pretty solid and you will find good mentors. The people are some of the genuinely nicest and brightest I have worked with. It is a collection of people who are passionate about knowledge, equity, reading and books. Also, working with customers directly is great and very rewarding. Its a great place as long as you are shielded from Leadership on the Sales and Product sides.
Cons
While they do a good job of attracting great people with the ‘community and social impact’, f you are joining on a more managerial role or joining the sales, marketing or product teams, prepare for a possibly traumatic experience, this may turn into the lowest time of your career, as it was for many people. Leadership on this side lacks any direction, empathy or decision making ability and you will be blamed for all of it. The exact opposite of psychological safety. Be prepared to pour your heart into working on something for weeks then be told that the decision was changed and its all useless, and keep doing that over and over, aimlessly. Or work on projects that no one other than the CEO thinks will work (they have a history of never working!) because no one can share their opinion around her. You will also be blamed for not choosing to continue to work really hard under such conditions or when you get frustrated by all this (how dare you be human!). Be prepared to be made to feel like you can never do anything right, be demeaned and made to feel like an idiot because they cannot admit that they do not know what they want so continue to blame their employees. Leadership on this side is all about micromanaging and lacking in trust. This is an environment where people are concerned for their mental health. If you have the strength and are magically given the chance to make any difference through all this, it will surely be very rewarding. Just go in prepared to also be deemed 'not the right fit' at any moment and lose your job if you happen to disagree with the CEO at any point. I would be very cautious before leaving another job for one here.