Pros
Lots of focus on customer service. Higher pay than average. Friendly enviroment when you work with people at your same level. Lots of information that can be accessed to help your learn more about various fields of business.
Cons
First off the company will give you no privacy even at home. They will micro manage you on a daily basis and even monitor your facebook pages to see what you, your friends and family talk about. Overall the company has been going in a downwards spiral. When you start your employement here you get this idea of this family friendly, understanding, open door enviroment but as you progress throughout the company you gradually learn how untrue that is. A lot of vital information is kept from the employees. Management never gives a straight answer to your questions. Job security is always an issue. The company fires a lot of people every year. Their is a lot of chaos going on behind the veil that they drape over the newer employees. Too much pressure gets put on the frontline reps to improve but no solid answers are given as to what specifically needs to improve. Lots of negative leads and managers. Quality and training seem to have lost touch with the fun and positivity that used to be a major part of their jobs. You will constantly feel stressed at work and it easily effects your home/personal life. If you move up in the company you will get less recognition and be removed from any and all fun activities. People in higher positions deter people from moving up because they are extremely unhappy with their jobs.