Customer service - Customer Service Representative Beyond, Inc. Employee Review

1.0
May 18, 2016
Recommend
CEO approval
Business outlook

Pros

The people I have become friends with well working here.

Cons

Overstock.com doesn't give a crap about it's employees or laws governing Fmla leave. I took off two days in a role Fmla leave with doctors notes and everything to help out a sick family member. I come back to work as a customer service representative and the first thing they do is write me up for missing two days Fmla approved and tell me if I miss one more day even Fmla approved I'm fired. This company is very very shady unless you're friends with the right people. Beware they don't mind breaking laws to get rid of you. Most corrupt customer service department I've ever worked in.

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Beyond, Inc. Response
10y
We take FMLA seriously and comply fully with the standards set by the Department of Labor. Sounds like you have some concerns and we definitely want to address them. Please contact People Care to discuss.

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5.0
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CEO approval
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Pros

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Cons

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1.0
Jun 22, 2026
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Recommend
CEO approval
Business outlook

Pros

Fast paced environment with LOTS of hands-on experience with many different tools. The people are the reason to stay, lots of smart and caring people, managers, and leaders towards the bottom of the food chain.

Cons

Upper Management has completely destroyed this company and gutted it. In my several years at the company, communication is as poor as it could be. Bonuses are promised and then not followed up on. RIFs happen far too frequently. It is abundantly clear that this company does NOT care about it's employees, and at the moment is almost seems like they are trying as hard as they can to get people to quit so they don't have to pay severances before acquiring more companies and moving headquarters to Texas. The culture in the days of Overstock was incredible, it made people excited about being able to work there. Now people are hanging on by threads, large teams are now carried on the backs of just 1-2 people without additional pay as we see co-workers get laid off left and right. It is not sustainable. Important things are being missed because there are not enough people to do the work, which will end up biting the company in the butt for compliance and finance reasons.

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