Great people at lower levels, but terrible leadership - Do. Not. Work. Here. - Customer Experience BetterUp Employee Review

1.0
Apr 22, 2026
Recommend
CEO approval
Business outlook

Pros

The people. BU knows how to hire really good, really intelligent people who are deeply motivated by the mission of the company. Let me be clear, when I say good people - I mean the people who are Director level and below - senior leadership is truly horrendous and should not be considered a pro. Remote work - though they are moving away from that. Pay - golden handcuffs

Cons

This will fall on deaf ears because Alexi and Eddie (the co-founders) have made excuses about bad reviews. "You either love us or hate us, there is no inbetween" was something said at a company meeting. The leadership team is directionless and truly unaware of the work that so many ICs and middle management do. They spout out the mission to extremely influential people but fail to implement it inside their own company. They lead with fear, everyone is aware that there are layoffs that happen every Februrary that are framed as a "reorg" or "restructure" - but it happens EVERY single February. Not to mention the lack of diversity - look at the C-suite and the VPs - the lack of representation for a company is wild. Again, not something they care about in any way. This is a psychologically unsafe place to work, that cares very little for the humans who actually make the company work. The leadership team is despicible and the board should truly do a complete overhaul if they want this company to be anything more than where Brene Brown's company went.

Explore other reviews about BetterUp

5.0
Jun 17, 2026
Recommend
CEO approval
Business outlook

Pros

Amazing team Rewarding cross functional work Interesting tasks Learning opportunities Flexible work schedule

Cons

As this is a contractor role, there are no benefits

5.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Nearly 8 years in, and the work still pulls me forward. What keeps me at BetterUp is that the problems are genuinely hard and genuinely worth solving. I came from engineering, so I'm wired to care about infrastructure, not just features, and this is one of the rare places where you can build something foundational and actually see it move metrics, clear escalations, and unblock a whole go-to-market motion. The mission isn't decorative here. I can feel the thread between the work and the outcome. BetterUp also trusts you to figure things out across lanes. I've written SQL, prototyped with AI tools, facilitated workshops, and co-designed vendor strategy, all as a PM, because the culture doesn't penalize curiosity or reaching into adjacent territory. And honestly, some of my closest friendships came out of this place. The people I work with, on engineering, on cross-functional teams, and in peer mentorship, are people I genuinely learn from and, in some cases, people I can't imagine not having in my life. That combination of meaningful infrastructure work, real trust, and people who challenge you and become your people is not easy to find. The benefits span beyond general work-life-balance, if you're curious about something, there's always an open door to learn and contribute. As a woman in tech, I cherish the fact that our colleagues listen to women, and our insight is taken into account instead of just ignored. It's nice to feel safe at work, able to speak your mind freely.

Cons

If you want a boring job, this is not the place for you.

See reviews by: Helpful|Rating|Date|All