HR Tried to Take This Down - Human Resources Coordinator BetterNight Employee Review

1.0
Oct 25, 2024
Recommend
CEO approval
Business outlook

Pros

Nothing to comment under this portion

Cons

In my experience, several factors hindered my ability to perform effectively in my role here and decreased my respect and appreciation for this company. **HR Management** The HR department management used virtual and in person meetings as opportunities to vent about personal life, often causing scheduled meetings to run overtime. For example, management encouraged and participated in oversharing personal details and drinking alcohol during one of the weekly HR meetings, named “Rose Friday.” Before the first mass layoff and cut raises, management gave a ~20% under the table raise to select employees. Additionally, when I raised concerns about the company's financial state or business direction, management responded condescendingly, suggesting that I lacked understanding of how the industry operated. The company policy against departmental relationships is strongly enforced by HR upon other departments, however, management supported a relationship within the HR department for years. **Departmental Relationship** The ongoing relationship between direct management and a coworker created a significant conflict of interest. This coworker received lower workload and higher pay for the position they held. They were given an extra raise before their first year, which deviated from standard protocol. During the Annual Company Core Value Awards, this coworker was a nominee and abused the HR database to access confidential votes regarding their election status. Their reason for doing so was to see the names of people who voted for them. There were several instances of misconduct related to this coworker; management was a witness to most of them. All formal complaints that I filed in regards to these incidents were swept under the rug. Direct management promised me several training opportunities, but trained their partner instead. Our daily check-ins were regularly used for inquiries about my trips during PTO, weekend plans, and other activities outside of work. When they presented my data analysis report to upper management, they took credit for all of it. **General HR Problems** All surveys and polls were not anonymous, despite being advertised as such. The HR department would use meetings to investigate and identify individuals who provided “undesirable” feedback. This includes launching investigations to determine who has left negative Glassdoor reviews and going the extra mile to get them taken down. The feedback from exit interviews and 30/90 day check-ins was consistently ignored and not acted upon. HR uses significant time and resources to gather employee feedback that goes completely unheard. After the company’s first mass layoff, HR’s solution was to promote a virtual scavenger hunt and encourage social clubs. HR received unanimous feedback that Viva Engage clubs were not what employees needed during times of low job security, yet HR continued to push for it. As soon as the first mass layoff finished, direct management was sending memes through Microsoft Teams. **General Company Problems** Salary increases across all departments were random and often did not align with employee performance, resulting in discrepancies of 10-15%. Decisions about raises are typically made by individuals from outside the relevant departments. Interns are usually related to someone within the company while upper management is comprised of the executives' friends. Some management positions were created solely to accommodate personal connections. Mass layoffs were conducted unilaterally by the executives, with no input from department managers, leaving most employees uninformed and in the dark. The company cut the most recent scheduled raises, but continued to fund food banquets and office remodeling in the San Diego location.

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BetterNight Response
1y
Thank you for taking the time to share your feedback. We strive to create a fun, supportive team and growth-focused environment for all employees, and we’re confused and sorry to hear that this wasn’t your experience. Although the points mentioned don’t align with our values or practices, we actively encourage current and past employees to reach out to us directly if they have concerns so we can address them constructively. In addition, all employees have been provided with multiple feedback channels, including an anonymous option, to submit any concerns and complaints. We value all feedback we receive, respond to feedback promptly, and make improvements to our practices and policies when appropriate. We wish you the best in your future endeavors. -BetterNight

Explore other reviews about BetterNight

5.0
Mar 24, 2026
Recommend
CEO approval
Business outlook

Pros

Benefits are excellent, reimbursement is fast, pay is great, great communication and management.

Cons

I don’t have anything bad to say.

1.0
Apr 30, 2026
Recommend
CEO approval
Business outlook

Pros

Great coworkers who are just as confused but awesome. Pay not terrible for starting

Cons

Layoffs are very common they will add insane amounts of work and force you to agree or say you have to quit and refuse to give you more training. Said it was an admin job when it was actually a call center. Horrible micromanaging but somehow they will ignore or not answer your questions correctly almost every time. Unsafe work conditions at offices and even worse micromanagement if you are WFH. Another review mentioned zero communication for company wide changes this is very true they will just change the SOP in their AI and not tell anyone about the change but then get mad you didn’t know. Managers would rather you hang up on a patient than wait for a correct answer. No room for growth they will just move you around or hire someone who will do your work for less. Clear favoritism and managers will act like you’re the problem when you question them or have complaints. This job made my mental health so bad, I was depressed every weekend knowing I had to go back and several of us cried on the job, I even had nightmares about this place while working here. I would never work here again even for triple the pay

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