Nothing but a semi-decent stepping stone - Inside Sales Associate Best Practices Employee Review

1.0
May 27, 2017
Recommend
CEO approval
Business outlook

Pros

Zero training and you literally have to pay for help-to maybe grab a sale. Positive results of this-when u get a good job u will appreciate it. Hours are very acceptable and some of the people are nice enough-just watch out for the snakes.

Cons

Where do I start? This is an extremely dis-honest, demeaning, partial and back stabbing mentality company. Ancient CRM system the owner refuses to properly update or replace. "Leads" in system are so old the bouncebacks after an email campaign are ridiculous. Very stingy owner-do not expect leads as there is zero lead generation. If one does come through that is decent, even when it is assigned to you, one of the upper management team members will have already stolen it by the time you get it since a certain person in particular has complete access to the back end not to mention the company inbox. So if u can manage to get past all this and finally snag a sale, then u will find your commission is passed around like a bag if chips to various depts, co-workers (whose job it is to do help and research anyway) until u r left with at best 25% of your original take. Forget bringing these issues to the attention of anyone-they already know and condone it.

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Best Practices Response
9y
Thank you for taking time to share your experiences and critique. I appreciate your taking time. It pains me when sales professionals don't make it in our company. Because Sales has clear performance quotas as part of the job, it can be challenging for good people who find themselves regularly missing targets. The weekly sales briefings, updates and on-the-job-training sometimes are not enough to help people soar in our form of science-oriented solution selling. We continue to work hard to expand and improve our training for Sales and all other functions. Recently we rolled out a Sales "skills lattice" with 56 skills; colleagues elect the ones they want to grow -- and then we provide resources, coaching, reading and training to help support their continuous learning. We are a team-based culture. So commission sharing is a cornerstone of our culture when multiple people drive or support a sale. I'm disappointed we didn't do a better job helping you appreciate the benefits of team-selling and a team culture. For individuals wishing to work as "soloists," we are probably a poor fit. I promise we will continue working hard to help all people who join the company learn, grow and succeed in their roles. I hope your new job is better aligned with your needs and ambitions. I continue to cheer for your success with your new employer -- just as I did when you were a colleague here. Good luck! -- CEO of Best Practices.

Explore other reviews about Best Practices

5.0
May 2, 2023
Recommend
CEO approval
Business outlook

Pros

Great place for my first job opportunity.

Cons

There were not any that I could think of.

4.0
Nov 6, 2025
Recommend
CEO approval
Business outlook

Pros

Nice team! Very smart and helpful CEO supported by a friendly and excellent team of researchers. Clients find significant value in various benchmark research offerings that inform Launch Excellence Strategy, Resourcing, Staffing, Planning, Engagement, and Measurement across both Commercial and Medical Affairs functional areas.

Cons

Dated CRM is challenging for effective outreach campaign deployment and follow up. Multiple sellers calling on same clients can create confusion and distraction, both internally and with clients.

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