Pros
The only positive thing I can say about working here, is that I get the weekends off. I guess my training class lucked out with that!
Cons
To start off, our training class was for two weeks, in which we spent 2-3 days getting several people's computers set up in order to take calls. Needless to say, this was supposed to be done prior to training. Then, the trainer couldn't control the class which was apparent after we got our login information in which she told everyone to follow along as she done the steps. Once several people were locked out of the systems, once again we were put on hold , so that she could tend to those issues. This also set us back. Now, we get thrown on the phones after merely going through the process, without any hands on experience - it was a nightmare!! I have no idea of where all of the help and assistance people were, which we were told that we would have PLENTY of help. I'm going on a week now, I still have no idea where they are. There's supposed to be chat groups we're supposed to be able to join to get help, but according to management , there's an issue with that and that's the reason we have no access to it! Duh! This is a virtual employer, it's not like we can raise our hand and someone will come to our rescue.