Supportive staff but declining service quality over time - Server Benihana Employee Review

2.0
Apr 30, 2026
Recommend
CEO approval
Business outlook

Pros

Some of the managers and the staff were very nice and supportive

Cons

Job became very corporate and cold as time went on. It became apparent to regular guests that the company was under new ownership, as the quality of service went down due to corporate standards of getting in as many guests as possible. There is also no auto-gratuity system and you have to tip the chefs out of your tip pool for the day if a table tips you under approx 10% of the bill's total

Explore other reviews about Benihana

5.0
Feb 2, 2026
Recommend
CEO approval
Business outlook

Pros

Great money and people to work with

Cons

None as far as I can see

3.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

You can make good money once you build your own routine and build a relationship with regular customers.

Cons

The clientele can be very impatient, obnoxious and entitled, and it is not the healthiest work environment which adds to the stress. It can also be very unorganized and frustrating to be around.

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