Positive and supportive workplace with growth opportunities - Claims Adviser Benenden Health Employee Review

Great colleagues Decent benefits package

Poor leadership from senior management Lack of transparency Poor decision making Limited progression opportunities unless you want to be a people manager

Friendly colleagues who are very supportive and hardworking.

I completely agree with the most recent review left in May 2026. The concerns raised reflect a culture shaped by toxic management, favouritism, and workplace cliques. Support is often talked about but rarely delivered in practice. Mental health concerns are frequently overlooked if performance targets are being met, and employees facing difficult personal circumstances receive no meaningful support. One of the most disappointing aspects of my experience was the handling of bereavement. During an extremely difficult time, understanding was lacking and rather than support my circumstances were viewed as an inconvenience, highlighting a culture where staff wellbeing isn’t important to business priorities. Gossiping is incredibly common, trust is low, some managers avoid accountability while presenting a very different image publicly. Staff are left feeling undervalued, unsupported, and reluctant to raise concerns. Turnover is high, with multiple employees leaving due to management-related concerns.