Great Denver staff - not so great scheduling and billing departments - Senior Behavior Instructor Behavior Frontiers Employee Review

The scheduling and billing departments really struggle. I would get calls to fill in on therapy sessions that had already started, have the wrong location on my schedule, not receive calls when my schedule changed and have sessions marked as "training and admin" rather than "direct therapy" when they shouldn't have been (training and admin rate is about $5/hr less than direct therapy). No one in the scheduling department answers the phone and the Denver region doesn't have a scheduler in the same time zone. Scheduling also has way too many cases to handle per scheduler. Billing forgot to register my personal information to my ALINE card upon resignation after 2 years, they locked sessions on my timesheet that were incorrect so that I was not paid properly and I have heard multiple parent complaints of receiving invoices late or receiving invoices long after they had ended services.