Recent management changes have significantly impacted morale. A manager transferred from another branch and brought a key holder who was promoted to supervisor very quickly, without clear transparency. This created tension within the team.
Since then, the environment has become increasingly negative. The newly promoted supervisor frequently raises her voice, speaks dismissively to colleagues across different roles, including the assistant manager, and contributes to a hostile atmosphere. Many employees feel uncomfortable expressing concerns.
The impact has been particularly noticeable for sales assistants, who often bear the pressure of ongoing tensions. There appears to be a trickle-down effect where frustrations at leadership level translate into increased scrutiny and pressure on junior staff.
There have also been instances of unprofessional behaviour on the shop floor, which affects both staff morale and customer experience. Leadership appears aware of the situation, but there has been limited intervention.
