New name, same problems (formerly known as iTOK) - Customer Service Representative Bask Employee Review

1.0
Dec 17, 2015
Recommend
CEO approval
Business outlook

Pros

Snacks are provided on a weekly basis and drinks are providing a couple times a month. Co-workers that always keep trying to stay smiling.

Cons

-Incompetent leadership with no direction. New CEO has taken all measures to remove whatever culture there used to be. -HR is unbelievably biased when it comes to being a non-biased party and treats certain employees outright rudely. -Bonus structures are made and once they can be achieved, they're restructured to be just out of reach to obtain. If you happen to be able to hit them again, they raise the standards again or take them away entirely. Just in the 2.5 years I was there, my bonus had been changed or removed at least a dozen times. -They praise and promote the salesmen who can lie the best. The entire bask business model is membership based and most new members don't even realize they are a member until they start getting billed. -They have so much corporate overhead from having too much management that they had to resort to firing over 30 employees right before Christmas. It's small company. You don't need so many managers that aren't actually making any money for the company. -The people who are actually the voice of the company and talk to the clients are the ones treated the worst. -no raise opportunity -general morale is always low. The people actually working the hardest get little to no praise.

Explore other reviews about Bask

5.0
Nov 2, 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Friendly and attentive management who will talk to you like a person, not as an underling.

Cons

I've yet to see any negatives!

3.0
Aug 22, 2025
Recommend
CEO approval
Business outlook

Pros

Technology Advisors are all located in the U.S., which many customers value for communication and trust.

Cons

People who already know basic troubleshooting may not see enough value to justify the cost of the service.

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