There is a start, but there is no future! - SPA Manager Bannatyne Group Employee Review

2.0
Sep 27, 2016
Recommend
CEO approval
Business outlook

Pros

I made some good friends both colleagues and clients. I enjoyed the facilities, this was an expense i didn't have on my poor wage. However, I was under no illusion that my wage would rise, I knew people in the company who hadn't seen a pay rise since they started many years before me.

Cons

where to start.... Not all my time at Bannatyne's was bad... I started out as a part time therapist, and enjoyed my time with the company, the hours were flexible and the although the wage was minimum wage it was fine due to studying at the same time. I would do extra hours in holidays, and over all at the stage of my time with the company (1st 3 years) I was very happy. The 0 hour contract suited me perfectly. After my studying, I decided to take on more work and go full time... I can honestly say I experienced the worst few years of my life. Bullying, manipulating, scare tactics, amongst much more. I experienced people being, and i quote "pushed out" of the company. I experienced people being "managed out". I experienced a level of poor leadership, management and support, now looking back even I find hard to believe. Unfortunately, the people at the top of the company like to have escape goats, they like to have people to blame when things go belly up, they are never preventative and always chasing their tails. This leaves lower level staff in a very difficult and sometimes impossible positions. The one time I asked for help and support with something, I was made to feel like the worst person in the world. I was told that i HAD to do it, it was my job and if i couldn't do it then I was breaking my contract... it was made even worse when i was called on my personal phone, on my day off, and had a load of abuse hurled at me (on loud speaker in front of my mom) from one of the higher level managers... I was stunned, my mom was stunned, after this person had put the phone down on me, I burst into tears and handed my notice in. The job destroyed me as a person, I had no social life, I became withdrawn and anxious all the time. It was horrific. The level of stress, anxiety, depressive moods and anger I had was not worth the pitiful wage i was receiving from the company, who weren't prepared to put my wage up as i hadn't met my massively IMPOSSIBLE targets even though I had asked on many occassions for help which fell on deaf ears..... And honestly, this is just scratching the surface... I could write a book on my experiences and it would captivate you for months! So still considering a career with this company?? hmmm, I wish you every bit of luck in the world! YOU WILL NEED IT!!

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4.0
Aug 14, 2008
Recommend
CEO approval
Business outlook

Pros

I can say that B Fitness is really a good place to work for. I think that overall the company offers a decent work environment, with very good benefits, fair compensation and vacation time, as well as good coworkers and a fairly supportive management team. I think the work environment is pretty good because most of the time I have meaningful work with clear expectations from management. Also, it seems like B Fitness provides clean working facilities that are generally safe and give me most of the needed resources to do my job. By in large, this is mostly stable work environment, but there is some turnover. Also, I feel like I have reasonable job security.

Cons

B Fitness provides solid company benefits like some paid time off and sick leave, some medical and dental insurance, as well as a some other employee programs. I feel like the company takes decent care of their employees and their general well being. I can say that both my coworkers and the management team are good at B Fitness. There is a decent sense of fairness in the company and the employees are mostly treated with respect. Management is professional and good at giving frequent feedback and work hard to foster a sense of team. B Fitness is a good company to work for and I would recommend it.

3.0
Jun 30, 2026
Recommend
CEO approval
Business outlook

Pros

Members and community are fantastic

Cons

Could compensate instructors more for their time

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Bannatyne Group Response
3d
Thank you for taking the time to share your feedback and for your continued contribution over the past three years. We're really pleased to hear that you've enjoyed being part of such a fantastic community and have had positive experiences with both our members and colleagues. Creating a welcoming and supportive environment is something we take great pride in. We appreciate your comments regarding instructor pay. We regularly review our reward and benefits offering to ensure we remain competitive within the industry while balancing the needs of the business. Feedback such as yours is valuable and helps inform our ongoing reviews. Thank you again for your honesty, and we wish you all the very best for the future. Best wishes, People team
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