Front of House - FOH Team Member Bannatyne Group Employee Review

Thank you for taking the time to share your feedback and for your loyalty over the past five years – that level of commitment really does make a difference at club level. It’s great to hear that the use of facilities and flexibility have supported you alongside your studies. We’re proud to offer those benefits and it’s encouraging to know they’ve had a positive impact. We’re sorry to hear that some aspects of your experience haven’t met expectations. Feedback around communication between Head Office and clubs, investment in facilities, and how we respond to staff suggestions is taken seriously. We know that strong alignment and listening at all levels of the business are key to creating a positive working environment, and we continue to review how we can improve in these areas. Retention within the fitness team is also an important point. We recognise that many Personal Trainers use their time with us to gain qualifications and experience, and while progression into private practice is part of the industry, we are always exploring ways to create longer-term career pathways, development opportunities, and incentives to encourage talented fitness professionals to build their careers with us. Maintaining consistency within teams is vital for both service quality and team morale. Thank you again for your honest feedback. It helps us identify where we’re doing well and where we need to focus our efforts to improve the colleague experience across our clubs. Thank you, People team