Bullying culture in Contact Centre - Customer Service Bankwest Employee Review

2.0
Jun 15, 2015
Recommend
CEO approval
Business outlook

Pros

Providing customers with solutions and great service. Some of the people are great when you get to know them. Excellent career opportunities

Cons

Majority of the team leaders are just awful bullies who look down on you from their high horse. Hiring managers who know very little to no banking experience make it hard for staff to approach them for answers. Very cliquey place to work in. Being promoted is about who you know not what you know. Housemates who live together, work together, sleep together, bully together.The culture is vile. Constant restructure, four team leaders in one year. Separating the "specialist teams" from the rest. No acknowledgment for efforts. No wonder such a high turnover. Culture up there needs to change! Get rid of the toxicity..unhappy staff = unhappy customer experience.

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Bankwest Response
11y
At Bankwest, we take any reports of bullying very seriously. We will pass on this information to our HR team to investigate and encourage you to contact HRDirect on 1800 989 696 if you would like to discuss this issue further.

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4.0
Feb 13, 2022
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CEO approval
Business outlook

Pros

Great culture, Flexibility, Nice building, Talented people, strong processes and always evolving tech stack.

Cons

Sometime work can be monotonous, if you are stuck in a team for long time. Finding opportunities to move across teams, you have to fend for yourselves, people leaders too busy or aloof to help.

1
4.0
Jan 28, 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

What you put in is what you get out, smaller nimble bank - more opportunity for growth within company

Cons

Regional bank so limiting for opportunities outside of the company - not an easy transition

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