Pros
Everything they say about being a bank that invests in good, is true and they are very careful not the greenwash. They do comply with responsible banking practices, meaning that people with home loans adjust well as cost of living goes up. The community grants program is really wonderful and the bank is climate active certified. They also own large conservation reserve and fund amazing things there. Lost of amazing values driven people are attracted to working there but enter in at low level jobs. WFH 2 days.
Cons
Progression and development are all talk. The highest tiers of management are so out of touch and majority are deeply racist - the head office is culturally unsafe as a person of colour. If you want to put in a complaint, head people and culture is a racist. Branch staff are also isolated by the business and as front line workers, they are often the whipping posts for the bank with minimum wage as compensation for the abuse. If you work hard, don't complain or ruffle feathers and are good at following policy, you will go far. If you raise issues of racism, gender pay gap, mental health and abuse from customers, complain about being over worked - expect to be forced out. They will not fire you, they will make you quit. All while promoting the most toxic people. Staff turnover in the customer service space is HIGH. Most people last a year at most.