Life-Changing - Customer Service Representative BambooHR Employee Review

5.0
Dec 18, 2014
Recommend
CEO approval
Business outlook

Pros

I left a dead-end retail job to come work at BambooHR. I am on the Customer Service team which often times makes people grimace and give you their condolences, but not so with Bamboo; the company is like one big family and regardless of your role, you feel valued and important. Ben and Ryan (the founders of the company) are AMAZING to work with. They are friendly and make an effort to get to know everyone personally. The company is honest and provides awesome benefits. Our PTO perks are amazing. I didn't realize how much fun working could be. :)

Cons

Some separation between the in-office employees and the remote employees.

Explore other reviews about BambooHR

5.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

BambooHR is a great place to work with outstanding people.

Cons

BambooHR is focusing heavily on AI, which can come at the expense of jobs.

1.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

If you’re complacent with being told what to do and are OK with the pay, you will be OK working here

Cons

There might not be enough space for what I have to say. Management is full of narcissist. Little to no accountability or responsibility from management. Management job is supposed to be helping the team and supporting them and learning the job which they extremely lack in. If you are OK with having someone tell you how to do your job that doesn’t know how to do your job then, you’re in luck. When the team was failing to hit quota, their solution was to keep it the same while calling the BDR‘s complacent. Management also failed to recognize that reps were obtaining quota only through going to events. A work colleague of mine gave feedback in a meeting and was later criticized for providing feedback. After that meeting, he was told not to speak up in a meeting like that. Yet they say they welcome feedback. Management finds time to do things that don’t benefit the team or add extra task to their plate. The organization also loves pointless meetings that can be summarized in two short sentences. My last piece is that the team has a mutual feeling about management and suckers up to them because they are playing the . Bamboo fails to recognize their weaknesses and if they managed to succeed, I would be impressed with how it’s been ran.

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