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Bally's Interactive

Part of Bally’s

Engaged employer

Fast-paced changing always happening in company - Customer Support Agent Bally's Interactive Employee Review

3.0
Feb 5, 2024
Recommend
CEO approval
Business outlook

Pros

- great pay and benefit package

Cons

-fast-paced changes in procedures -not enough labor power in my department -very stressful while working as a customer-facing CS agent -night shift required

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Bally's Interactive Response
2y
Hi! We appreciate you taking the time to share your thoughts about your working experiences at Bally’s Interactive. While we are always thrilled to hear when our employees are pleased with their salary and benefits, we are nevertheless continually seeking to identify areas for improvement. We appreciate that, as our first line of communication with our players, Customer Support teams play a crucial role which should never be underestimated! It is always our intention to compensate our teams fairly for their shifts and unsociable hours, but we also believe that managing stress or challenges require a more holistic approach, such as our Employee Assistance Program. Allowing our existing team members room to develop their skills and progress in their career is always one of our top priorities, and your comments in this area have been noted. Although not every opening can be filled internally, we hope to nurture our existing talent thought development plans, training opportunities, and learning resources. Thank you for your feedback! Your thoughts will be passed along to our senior leadership as we strive to make Bally’s Interactive the best workplace it can be.

Explore other reviews about Bally's Interactive

5.0
Feb 16, 2025
Recommend
CEO approval
Business outlook

Pros

Good pay good tippers if you are a certain way

Cons

High school drama everyone is so dramatic and to sensitive a comment not even given to them they are offended

1.0
Oct 16, 2025
Recommend
CEO approval
Business outlook

Pros

Cool office Good location Occasionally free food Beer in fridge

Cons

Everything else. The office is usually a ghost town. Training is poor, exceptionally poor. Trainer acts as if annoyed when you ask a question. HR is remote, unreachable, and does not care about employees. It is clear overall that Bally’s doesn’t care about employees in the slightest. Terrible benefits. You have to pay $150 out of your own pocket to go through licensing. Why do you think we’re working? The company should cover all expenses. I wish I never accepted this job, it’s just been a waste of time and a rollercoaster. They will also mismanage your paycheck. Unorganized from top to bottom and not a good place to work. Diversity is lacking and it’s apparent. Very odd vibe in the office. Poor technology provided. When you think Bally’s think “bare minimum” because that’s what you’ll receive.

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