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      Bakkt

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      Bakkt reviews

      Terrible Communication With Staff - Customer Service Representative Bakkt Employee Review

      3.0
      Feb 9, 2024
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      The base pay was raised to $20 an hour in Jan 2024. Generous PTO Employee contribution for health insurance is low Management is good about promoting staff.

      Cons

      Communication with the staff from management is terrible. Tier 2 agents do a lot more work than tier one agents for only $1 more per hour.

      Explore other reviews about Bakkt

      5.0
      Aug 29, 2025
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company to work for starting as a call center rep

      Cons

      Some rules I dont agree with but some people might

      1
      3.0
      Jun 10, 2026
      Executive assistant
      Recommend
      CEO approval
      Business outlook

      Pros

      Food/snacks everyday and employee interactions

      Cons

      HR can be super micromanaging

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