PM - Incident and Problem Manager BT Group Employee Review

Great environment Helpful stepping stone Great people

Work life balance isn’t the best want to start a family

The absolute best part of working here is the people. The company attracts genuinely brilliant, collaborative, and kind individuals, and there is an authentic willingness to help each other succeed across the board. It is a genuinely fun, supportive environment to work in day-to-day. Additionally, the physical workspace is excellent. The office environment is top-tier and genuinely facilitates easy collaboration and team cohesion when you are there. If you value a people-first culture and a positive daily atmosphere, this is a fantastic place to be.

The primary challenges stem directly from the organization's scale. Due to its size, departments can become siloed, occasionally leading to a lack of visibility or understanding between different business units. This sense of isolation is sometimes mirrored in immediate management, where interaction and structured guidance can feel a bit limited. Compensation also tends to lag slightly below current market averages, meaning you are often trading top-tier salary for the excellent work culture. Additionally, the company is highly prone to organizational bloat and frequent corporate restructures, which can make it difficult to maintain long-term momentum or keep up with changing internal structures. Lastly, there is a strict emphasis on "in-office" attendance that sometimes feels driven more by a desire to utilize the premium real estate than by actual operational necessity—though, as mentioned, the office itself is an excellent space.